Cancellation Policy

 

To our Valued Guests

Your appointments are very important to all members of our BodyGEM Team.  Time allocated for an appointment is reserved especially for you.  We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and cancellations.  Each policy is designed to benefit you, our guests, and is provided in the best quality and tradition of excellent serve for our established and future clientele.

 

CANELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

 

Notification given at least 24 hours prior to your appointment will receive no charges.

Notification given less than 24 hour prior to appointment time will result in a nonrefundable forfeiture of full deposit amount.


Failure to show up for your appointment will result in a 50% charge of the reserved service amount. 

 

Late arrivals are subject to cancellation.